Question 1

How do I get my business verified on Credible?

Accepted Answer

Visit the For Business page, sign up, and submit the verification application. Our team reviews every document personally and typically responds within two business days. There's a fee to cover the cost of human review.

Question 2

How long does it take to get a response?

Accepted Answer

Most enquiries are answered within 24 hours during business days. Press and partnership enquiries may take a little longer as we route them to the right team.

Question 3

Can I report a fake or abusive review?

Accepted Answer

Yes. On any review, click the three-dot menu and choose 'Report'. Our moderation team reviews every report. Repeated false reports can affect your account.

Question 4

Do you have an API for businesses?

Accepted Answer

A read-only public API is on the roadmap. In the meantime, verified businesses can use the embeddable badge widget to display their trust score on their own website.

Question 5

How do I delete my account or my data?

Accepted Answer

Visit the Privacy page and submit a data-request form. Account deletion is processed within 30 days; export requests are usually fulfilled within 7 days.

Question 6

I am a journalist — who do I contact for a quote?

Accepted Answer

Email press@credible.com with your deadline and outlet. We try to respond to media enquiries within four hours during business days.

Contact Credible

Email

Response time

Phone

Location

Business hours

Send us a message

Frequently asked