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Community Guidelines

Credible is built on trust. These guidelines ensure our platform remains fair, honest, and useful for everyone.

Be honest

Share genuine experiences. Reviews should reflect real interactions with a business. Never post fake reviews — whether positive or negative — for any business.

Be respectful

Treat others as you would like to be treated. Criticise the service, not the person. Avoid personal attacks, hate speech, profanity, or discriminatory language.

Be specific

Helpful reviews describe what happened, when, and how the business responded. Specific details are more useful to other customers than vague statements.

Be lawful

Do not post content that is defamatory, infringes intellectual property rights, or violates any applicable law. Do not share private or confidential information about others.

Do's and don'ts

A quick reference. The detailed rules below cover the same ground with more nuance.

Do

  • Write reviews that describe what actually happened.
  • Use respectful language even when you had a bad experience.
  • Reach out to the business first to resolve the issue.
  • Report content that violates these guidelines.
  • Update your review if circumstances change.

Don't

  • Post reviews for businesses you have not actually used.
  • Buy, sell, or trade reviews with anyone.
  • Threaten, harass, or intimidate other users.
  • Share private information about a person or business.
  • Use multiple accounts to manipulate ratings.

Reporting a violation

Reports are how we keep the platform healthy. Here's the flow from spotting something wrong to resolution.

Spot a violation

Click the three-dot menu on any review or business profile to find the report option.

Report via form

Pick a category, describe what happened, and submit. We never reveal who filed the report.

Moderation review

A moderator reviews the report, takes action if needed, and notifies both parties of the outcome.

Detailed rules

Review standards

  • One review per user per business. Duplicate reviews are removed.
  • Reviews must be based on a genuine customer experience.
  • Reviews should not contain spam, advertisements, or promotional links.
  • Do not review a business you have a financial relationship with (e.g., employees reviewing their own employer).
  • You may edit your review within 24 hours of submission.

Business response guidelines

  • Respond publicly and professionally to reviews.
  • Do not retaliate against negative reviews with threats or harassment.
  • Do not offer incentives in exchange for review removal or modification.
  • Address the concern, not the person. Offer solutions where possible.

Verification and badges

  • Submit only genuine, unaltered documents for verification.
  • Do not attempt to forge or manipulate verification documents.
  • The Credible badge may not be used to imply endorsement beyond what it represents.
  • Revoked badges must be removed from your website and marketing materials.

Prohibited behaviour

  • Review manipulation (posting fake reviews, buying reviews, or soliciting reviews in exchange for incentives).
  • Harassment, threats, or intimidation of other users.
  • Attempting to circumvent platform security or rate limits.
  • Scraping or harvesting user data without explicit consent.
  • Using the platform for any activity that violates Bangladeshi law.

Enforcement ladder

Most violations are minor and resolved with a warning. Serious or repeated violations escalate.

  1. Step 1

    Warning

    A first-time minor violation. The user is notified and asked to correct the behaviour.

  2. Step 2

    Content removal

    The offending content is removed. Repeated removals within 30 days escalate to suspension.

  3. Step 3

    Temporary suspension

    The account is suspended for a defined period (typically 7 or 30 days) depending on severity.

  4. Step 4

    Permanent ban

    For serious or repeated violations, the account is banned and cannot be reinstated. The user is informed of appeal rights.

Transparency

We publish a regular transparency report with moderation volumes and response times.

Community at a glance

These numbers update from our public stats endpoint.

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Reviews submitted

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Active reviewers

Appeals

If you believe an enforcement decision was made in error, you may appeal within 30 days. Appeals are reviewed by a moderator who was not involved in the original decision. Send your appeal to appeals@credible.com with the case ID and a brief description of why you believe the decision should be reconsidered.